Welcome to Fawlty Towers

Fawlty Towers is the everyday story of a hotel beside the sea in the West Country. Basil Fawlty ran a hotel beside the sea in the West Country. The only difference between Basil Fawlty and most hotel managers, is that it happens to Basil all the time, whereas to us lesser mortals it happens less often, but often enough to be uncomfortable.

You may like to ponder on two quotations from Mark Twain on hotels, both of which say a lot about the problems we hotel keepers face :-

"It is an art apart". Saint Francis of Assisi said, "All saints can do miracles, but few of them can keep a decent hotel." - Mark Twain's Notebook, 1898

"Hotels are the only proper places for lecturers. When I am ill-natured I so enjoy the freedom of a hotel where I can ring up a domestic and give him a quarter and then break furniture over him...- My Father Mark Twain, Clara Clemens"

We bring you some of the trials and tribulations in the everyday running of a hotel. Contrary to the maxim,  the customer is not always right. We deal with thousands of people, so we do know what the norm  is, no matter what our own failings might be. Those things that fall outside the norm are the ones I comment  upon

But in spite of, or perhaps because of, our reputation, we still have our fair share of Fawlty Tower episodes. To save myself from libel lawyers, I have changed all names - so you may have difficulty spotting yourself and your particular foibles

Most of the events that appear quite funny afterwards are certainly not funny at the time. I have divided the stories up into sections, click on a topic, then take your pick of the various tit-bits under that heading. As they say in Yorkshire "there's nowt so queer as folk"